Skip to main content

Tickets

Support ticket panels with claiming and transcripts​

Overview​

The Tickets module lets you create one or more ticket panels — each with its own channel, category, staff role, and appearance. Members open tickets by clicking a button on the panel message. Staff can claim tickets to take ownership and close them when resolved. Tier limits control how many panels a server can have, and transcript format improves with higher tiers.

TierPanelsTranscript Format
Free1Plain text
Gold3HTML
DiamondUnlimitedHTML, with optional auto-transcript on close

Setup​

  1. Run /settings tickets to open the Tickets settings.
  2. Click Create Panel and choose a preset (General Support, Staff Application, Bug Report, or Custom).
  3. Fill in the button label, embed title, and embed description in the modal.
  4. Select the new panel from the dropdown to open its configuration.
  5. Click Set Channel to choose where the panel message will be posted.
  6. Click Set Category to choose the Discord category where ticket channels are created.
  7. (Optional) Click Set Staff Role to choose the role that can see and manage tickets.
  8. (Optional) Click Transcript Channel to choose where closed ticket transcripts are sent.
  9. (Diamond only) Click Enable Auto Transcript to automatically generate and post a transcript whenever a ticket is closed. This toggle only appears when a transcript channel is configured and the server is on Diamond tier.
  10. (Optional) Click Questions to add intake questions members must answer when opening a ticket (up to 5).
  11. Click Edit Text to adjust the button label, embed text, or the maximum number of open tickets a single user can have on this panel (1–10, default 1).
  12. Click Send Panel to post the panel message to the configured channel.
  13. Repeat from step 2 to create additional panels (within your tier limit).

Usage​

Once a panel is posted:

  • Opening a ticket — A member clicks the panel button. If the panel has intake questions configured, a modal appears for them to fill in. Once submitted, the bot creates a private channel visible only to that member and the staff role, and replies with a link to the new channel. A member is blocked from opening more tickets on that panel if they have already reached the panel's configured open-ticket limit.
  • Claiming a ticket — Staff click Claim inside the ticket channel, or run /ticket claim. This records who is handling the ticket and notifies the channel.
  • Closing a ticket — Anyone in the ticket channel clicks Close Ticket or runs /ticket close. A confirmation prompt appears. On confirm, the ticket opener is removed from the channel so only staff remain. A close embed is posted with two buttons: Generate Transcript and Delete Channel. Staff can generate the transcript at any time before deletion, then delete the channel when ready.
  • Auto-transcripts (Diamond) — When enabled per-panel on Diamond tier, the bot automatically generates an HTML transcript and sends it to the transcript channel the moment the ticket is confirmed closed (before the close embed appears).
  • Generating transcripts manually — Staff click Generate Transcript in the close embed. If a transcript channel is configured, the file is sent there; otherwise it is sent as a direct file reply to the staff member. Available to all tiers (text format on Free, HTML on Gold/Diamond).

Commands​

/ticket claim​

  • Description: Claims the ticket in the current channel, recording you as the handling staff member.
  • Parameters: None.
  • Permissions: Any member who can see the ticket channel (staff or ticket opener).
  • Available On: Both.

/ticket close​

  • Description: Initiates the close flow for the ticket in the current channel, showing a confirmation prompt.
  • Parameters: None.
  • Permissions: Any member who can see the ticket channel.
  • Available On: Both.

/settings tickets​

  • Description: Opens the Tickets settings menu for this server.
  • Parameters: None.
  • Permissions: Administrator.
  • Available On: Both.